1. **Eligibility**
Refunds are only applicable for services not rendered or due to unforeseen circumstances.
2. **Request Process**
Submit refund requests within 7 days of payment with supporting documentation.
3. **Processing Time**
Refunds are processed within 14 business days upon approval.
4. **Exclusions**
Customized or ongoing projects are non-refundable.
5. **Contact**
For refund requests, email us at refunds@blackdiamond.ae.
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